Delivery Policy

Delivery Coverage

Cairo Trading delivers across all governorates of Egypt. Delivery availability and estimated timelines may vary by location.

Delivery Timeframes

Orders within Cairo and Giza are typically delivered within 2 to 4 business days from the date of dispatch. Orders to other governorates may take 4 to 7 business days. These are estimated timelines and may be affected by public holidays, weather conditions, or courier delays outside our control.

Shipping Fees

Shipping fees are calculated at checkout based on your delivery address and order weight. Free shipping may be available on orders above a minimum order value, as displayed on the website at the time of purchase.

Order Confirmation & Tracking

Once your order is placed, you will receive an order confirmation by email or SMS. After dispatch, you will receive a follow-up message with your tracking details. If you don’t receive your order within the estimated timeframe, please contact our customer service team immediately.

Call us: 15523

Email: info@cairotrading.com

Order Cancellations

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled. Please contact us as soon as possible if you wish to cancel:

Call us: 15523

Email: info@cairotrading.com

Privacy Policy

Cairo Trading is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights as a customer.

Information We Collect

When you register, place an order, or contact us, we may collect the following information:

•        Full name

•        Email address

•        Phone number

•        Delivery address

•        Payment details (processed securely and not stored on our servers)

We also collect browsing data through cookies to improve your experience on the website.

How We Use Your Information

Your information is used to:

•        Process and deliver your orders

•        Send order confirmations and delivery updates

•        Respond to customer service inquiries

•        Send promotional offers and newsletters (with your consent)

•        Improve our website and services

Data Security

Our website is regularly scanned for security vulnerabilities. All sensitive information, including payment details, is encrypted using Secure Socket Layer (SSL) technology. Your data is stored on secured servers accessible only to authorized personnel. All transactions are processed through a certified payment gateway and are not stored on our servers.

Third-Party Sharing

Cairo Trading does not sell, trade, or rent your personal information to third parties. We may share necessary information with delivery partners and payment processors solely to fulfill your order. All third parties are contractually bound to maintain the confidentiality of your data.

Data Breach Notification

In the unlikely event of a data breach affecting your personal information, Cairo Trading will notify affected users within 7 business days via email and/or an on-site notification.

Your Rights

You have the right to access, correct, or request the deletion of your personal data at any time. To exercise any of these rights, please contact us at:

Call us: 15523

Email: info@cairotrading.com

If you wish to unsubscribe from marketing emails, you may do so at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.

Policy Updates

Cairo Trading reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised date. Continued use of the website constitutes your acceptance of the updated policy.