Return & Refund Policy

Standard Returns

Cairo Trading will gladly accept the return of new, unused, and undamaged merchandise within 14 days from the delivery date.

All returns must include the original, undamaged packaging along with all original documents and accessories, including:

•        Instruction manuals

•        Warranty cards

•        Hangtags and spare links (where applicable)

•        Plastic protectors and any included accessories

•        Original purchase invoice

How to Return

Products purchased directly from our website must be returned to the following service center, along with the original purchase invoice and warranty card, for a return and full refund to be processed:

Service Center: [4 Iraq St, Mohandseen, Giza Governorate]

Call us: 15523

Working Hours: [Sunday to Thursday, 9 am to 5 pm]

Refund Processing

Once your return is received by the service center and inspected (typically within 3 to 5 business days of receipt), your refund will be processed by Cairo Trading. A credit will be automatically issued to your original form of payment within 7 business days. Please note that depending on your financial institution, it may take an additional 2 to 10 business days for the credit to appear on your account.

Please note: The original shipping fee incurred by Cairo Trading will be deducted from the refunded amount on orders that were delivered via standard shipping.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our customer service team no later than 5 business days from the date of delivery. If the outer packaging is extensively damaged upon arrival, please retain all packaging and contact us immediately via:

Call us: 15523

Email: info@cairotrading.com

Our team may request photos of the packaging to process a damage claim with the carrier.

Incorrect Shipping Address

Packages returned due to an incorrect address provided by the customer will be subject to an additional reshipping fee. This applies even if the original order qualified for free shipping. If the package is returned and the customer does not contact us, the order will be refunded to the original payment method.

Non-Returnable Items

The following items are not eligible for return:

•        Opened WAHL personal care products

•        Items returned after the 14-day return window

•        Products missing original packaging, accessories, or documents

•        Items purchased under a final sale or clearance promotion

Warranty

All CASIO and WAHL products carry the official manufacturer warranty. As the sole authorized distributor, Cairo Trading handles all warranty claims. The warranty covers manufacturing defects only and does not cover physical damage, water damag

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopify@cairotrading.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shopify@cairotrading.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopify@cairotrading.com.

e (unless specified), or repairs carried out by unauthorized parties.